Operational Excellence, Defined
Operational Excellence is often defined in a myriad of ways. Some organizations define it as using a certain manufacturing method, being customer-focused, or keeping an employee-centric mindset. However, working on these individual elements alone will inevitably result in a plateau of excellence. How do we define operational excellence? To us, operational excellence must start with a foundation of safety and strategic clarity and be supported by key principles.
The Challenges of Reaching Operational Excellence
The biggest challenge to achieving and sustaining operational excellence is creating cultural change. It goes beyond setting the right goals and requires engaging your entire workforce in the process. By involving all employees and gaining buy in to the core goals and strategies, the team can develop the right habits and systems to enable operational excellence for the long-term.
Achieving cultural change is hard. The unknown can be frightening to employees. Businesses are looking to proven, comprehensive systems they can trust and understand. The Milliken Performance System, the underlying system of our operational excellence consulting, is a holistic system that can help your manufacturing organization transform.